Employment Opportunity at DM Education

Coaching, Support and System Development

In this role you will be helping children teach themselves to read with our daily online lessons, by coaching their teachers and parents on how to support them.

There are certain things in life that are essential for reaching your full potential and reading fluently is one of them. But an amazing one in five children leaves school unable to read confidently in most developed countries. The situation is far worse in the developing world. It is a disaster for each child because it massively limits their options in life.

You will be intimately involved in the journey the learners take, from struggling with reading to being able to read fluently.  So you will never have to wonder what the point of it all is! Your working day will be one filled with purpose, meaning and satisfaction.

Your Primary Role

As each learner joins the system, the parent is prompted to start sending us information. We then do a Phase 1 Interview at the end of the 10-day free trial. You will be reviewing the information sent and the data feeds on the system, to check the profile of the learner and advise the parent on our prognosis for their progress towards fluent reading. Then on the phone you will review in more detail how the lessons have been going and check that the parent is clear on how the lessons should be supported by them.

This interactive process then continues over the next 3-12 months, with the rate of interaction becoming steadily less frequent. Unless, of course, there are frustrations for the learner. In that situation we do more and more intensive support, including lessons over Skype using screen share, until they are back on track.

Our goal is to get every learner to a successful outcome, without exceptions. We take the view that 99% success is not good enough for the1%.

Secondary Roles

Days vary, of course, but you will usually be spending 50-70% of your time working in this support role, either on the phone or on our messaging system. So there is time for other activities. There are several other parts of our operations that you can get involved in.

You will have the opportunity to get stuck into almost any aspect of the organisation and you will be encouraged to follow your interests, whether they are leaning towards business admin, marketing, business development, data analysis, communication, copy writing, design or anything else. In fact, our lead software developer also started in support. So if you have a leaning towards writing some code and creating some new computer games, that is possible too! Every aspect of what we do contributes towards our mission of teaching everyone on the planet how to read, in the fastest, easiest and most fun way.

We are also launching new products that need development, in both English and other languages.

At the same time there tends to be a few more boring tasks, that just need to get done too. This is a small company environment, so it’s a roll-your-sleeves-up scene, where we all get involved in different things. That can range from putting strategic plans in place through to emptying the bin in the kitchen. And we all tend to do a mix of that full range.

Requirements

You will need a degree-level qualification in English with English linguistics included in the course. Familiarity with US and Australasian dialects is extremely useful since we work extensively in those markets.

There is no requirement to have a background in education or literacy teaching. We can give you the training you need for that. The key to good recruitment and good job hunting, for me at least, is finding the slot that fits the person.  We can all grow and develop into a position, when it is the right one.

This role involves a lot of support and guidance for the parents and teachers using the system. You need to be very comfortable chatting on the phone, happy to guide people with your greater knowledge of our specialist domain and efficient about achieving that, both on the phone and on our messaging system.

There is a clear emotional support element to the role, as well as the technical one of guiding the users down the right path. So a degree of empathy for the worries, fears and sensitivities of our customers will be helpful.

As in any customer-facing role, we find around 1-2% of the population can be a little tricky to handle. We take a fairly firm hand to that from the outset and usually that resets the relationship on a more positive tone. However, you will need to be able to handle people who are occasionally in a rather emotional state. As a result, they are not always behaving in a completely rational way and we need to guide them through that.

It is a small team environment, so you need to be happy with that. And you will be working independently a lot of the time. That also means that you need to be healthy and consistent in your work, because we don’t have a lot of slack in the system to cover people being away regularly. We also run a support call diary on the system, with scheduled appointments, and so good timekeeping is essential.

We like to get a lot done in a short time. So you will need to be a fast and efficient worker to feel comfortable here. That means being able to type reasonably fast and accurately and you need to be confident working on a computer.

There is the potential for some flexibility in the working hours and several people in the company work a 4-day week.

It would be ideal to fly to the UK for an initial 2-3 months of training in the UK office. We would probably follow this up with an annual period of 2-3 weeks either with you in the UK or with one of the UK team working alongside you in Manila.

Application Process

This really is a dream job for the right person, for these reasons:

  • You will be having a huge impact on the lives of people in a very difficult situation. So you will never need to question the meaning of your work.
  • You will become a world-leading expert on reading, writing and dyslexia.
  • It is an easy-going, small office environment.
  • There is the potential to expand into leadership within domains beyond your primary role.
  • You will be based within yards of the centre of one of the world’s great provincial cities.

So, first of all, if you are not feeling that it is potentially a dream job for you, please don’t apply! It would be a total waste for you to take the job.

If you do like the sound of the job, then you need to send in an application with the following three elements:

  • Please include a basic CV with your employment history and education
  • Please draft a letter/email to an imaginary friend with a bright 7 year-old daughter who is struggling to read, on the reasons why you think it might be worth them giving DM Easyread a go.
  • Please also include a letter to me describing why you think you would be good at the primary role and what other areas you think that you could contributing to.

Please send your application to support@dm-ed.com with the subject heading Support Position Application.

We are aiming to fill this position as soon as possible, but finding the right person is more important than the timing.

Please send any questions you have to the email address above.

Thanks!

David Morgan