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Customer Support Manager at Educational Consultancy/Software Company

Would you love to help parents and teachers see their struggling readers succeed? Do you thrive in a training or teaching capacity? If you are looking to make a difference in the area of literacy education, this could be your dream job.

We are a small educational consultancy that runs a highly successful online intervention for struggling readers. Headquartered in the United Kingdom, we are looking for a new team member who is able to work from home 25-40 hours a week.

The Role

You will spend a bulk of your time training and supporting parents and teachers both in writing and on the phone. You will be teaching them how to use our online reading program, and giving advice and consultation as needed. You may have occasional Skype interactions with the children using the online lessons. This is an extremely rewarding process since turning struggling non-readers into readers is such a life-changing outcome for each child.

As a small company, we are renowned for our highly personalized customer service. So any team member must be totally confident speaking on the phone to others, and enjoy interpersonal interaction. Though we will fully train you in our system, you must feel confident taking a teaching/advisory role when speaking to a wide variety of people. And your writing must be incredibly clear and accurate.

All of the work is computer-based, so you must have up-to-date digital skills.

We will fully train you in the main causes of reading difficulty and issues around learning difficulties, so no teaching or educational background is required. However you should be a quick learner, as there is a lot to absorb in the few first months. It is an exciting process, but a very detailed one!

There are a mix of other activities to get involved with at DM Education, from developing new materials for our learners, to social media marketing. Some experience in social and digital marketing is desired, but not required, for the role.

We do not have a US office, so we are looking for candidates who are willing to work from home as a self-employed contractor (with guaranteed hours as agreed). Because of that and our overseas headquarters, we cannot provide any health/pension benefits, but will compensate you well for your time. We need someone able to work 30-40 hours a week on a regular daily schedule that is consistent. As a company, we encourage our employees to take 4 weeks’ vacation every year and the same would apply for this position.

Both salary and hours are negotiable. Based on a 40-hour work week, monthly compensation will likely range between $3200-4400.

Personal Specifications

  • Interest in education/literacy
  • Very fast learner
  • High level of writing ability
  • Confident on the phone – indeed, you have to enjoy it!
  • Comfortable with a high degree of autonomy; after you are trained in the position you will be managing global accounts relatively unsupervised
  • Highly computer literate
  • Willing to be self-employed and work from home
  • Some experience of digital/social media marketing would be an advantage
  • Completed college degree

About Us

DM Easyread is an online program that helps struggling children learn to read using visual phonics – ideal for highly visual learners like dyslexic children. You will see a considerable amount of information on the system and on literacy issues in general around this website: . You can watch a sample lesson here to get a feel for it on this page:

We have identified various causes of difficulty that lead to reading difficulties. By dealing with each of the causes of difficulty as necessary, through both our program and phone consultations, we have developed a very high success rate in helping children succeed (around 98%). We take an active consultative role with each family, which is key to each child’s success.

To Apply

Please send the following to

  • Your CV
  • Cover letter about why you are interested in working with us and how your skills fit the position
  • What kind of monthly pay scale you are looking for
  • Have a look through and write us a short summary (under 600 words) about how Easyread helps children learn to read

We will get in touch if we would like to arrange an interview. Thank you for your interest!