Charlie received his prize yesterday. The first for a long time, however it still meant a lot to him. He has grown up a lot since we started with your system, he no longer thinks that David is personally listening in on every lesson!! For a long time he rejected the lessons, but has come back and is motivated to do them. The short games hold his attention and are active enough to keep him sitting down rather than jumping up to attend to something that catches his eye.
This is a quick note to thank you for holding this account open for him and the changes you have made to the overall system, I really appreciate being able to see his grades and history and am working my way through the training videos. These are excellent improvements, well done.