I am very happy with the comprehensive support you have provided. I have certainly felt that if I have had any questions, comments or complaints then I would be listened to by friendly and responsive staff.
Isaac’s confidence has improved as has his desire to read independently however the greatest difference is that he appears to be reading normally now, with normal mistakes and fluency, instead of that confusing combination of the spuriously outstanding and the spectacularly awful (a symptom, as I now understand, of his visual reading and guesswork).
With respect to motivation, the selection of rewards and their timing has been nigh on perfect.
-Jonny (6 weeks into the program)